Terms & Conditions
Terms & Conditions
By using our website, you agree to be bound by The Little Warm Feet Company's Terms & Conditions, as stated below. If you don't agree with our Terms & Conditions, please do not continue to use our website.
Passwords
We shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Products
Items are sold as seen on our Online Shop. While every effort is made to portray items accurately, please be aware slight variations may occur.
How to order
Simply browse our online shop anytime, day or night and add the items you would like to order into the shopping basket. Click the item once to see it in more detail and to view the size options and availability.
Then simply go to the checkout to confirm your order and provide the necessary payment and delivery details.
Changing or cancelling an order
Please contact us as soon as possible if you would like to make any amendments to your order as orders cannot be changed or cancelled once they have been processed.
Payment Types
We accept online payments through our shop checkout using Paypal, which accepts most credit & debit cards.
Dispatch & Delivery costs
Orders placed before 12pm Monday to Friday will usually be dispatched the same working day. Orders placed after 12pm will be dispatched the next working day.
All orders are sent via Royal Mail and should arrive with you within 2-3 days.
At busy times, during public holidays, please allow 7-10 days to receive your goods or use our next working day service for urgent deliveries (UK only).
UK standard delivery £4.50 for orders under £50.00
Free standard delivery for orders over £50.00
(UK only)
Next day guaranteed UK delivery (any order value) £9.99
Europe and Irish Republic£9.00*
Rest of world £16.00*
*This is a minimum charge. Weight dependent - In some rare cases the postage will be reviewed. We will contact you if this applies to your order.
VAT & Taxes
All EU countries will be zero rated for clothing.
Countries outside of the EU including Norway, Switzerland, USA & Australia, local duties/taxes may be payable at customs.
Out of stock items
We try to maintain stock levels at all times and most items which show an out of stock sign will be available again within 3 weeks or so. However some items are limited stock so may not be repeated in a season - so it’s best to order things you like when they are available.
Please contact our customer services team by email at [email protected] or phone us on +44 (0) 1765 635061 Monday to Friday 9am-5pm for stock enquiries.
Returns policy
We hope you love your Little Warm Feet Company products, but if you are not entirely satisfied we are happy to refund or exchange any item purchased via our website within 21 days of purchase. Delivery charges are non-refundable - but if you require an exchange we will send you a replacement by via Royal Mail free of charge (UK only). Please enclose a note with your order number and/or receipt as we cannot issue a return without this.
We can only issue refunds to the purchaser. Returns must be unused and in a resaleable condition, with the swing ticket still attached. We recommend that goods are returned using Recorded Delivery as we cannot accept responsibility for items lost in transit.
You should receive your refund or exchange (providing item/s requested are in stock) within 7 working days. We endeavour to process this as quickly as possible.
Please note any sale/reduced items are non returnable.
This does not affect your statutory rights.
Please send the returned goods to:
The Little Warm Company Returns Dept, 1 Watermill Croft, North Stainley, Ripon, North Yorkshire, HG4 3LB.
Copyright
The Little Warm Feet Company name, website and logo are copyrighted and owned by The Little Warm Feet Company. Any use of the website or it’s contents, images, design including copying, storing, modifying, reproducing other than for personal non commercial use without prior written permission is strictly prohibited.
Contacting us
If you have any questions about our Terms & Conditions, or your dealings with this site, please contact us at:
The Little Warm Company, 1 Watermill Croft, North Stainley, Ripon, North Yorkshire, HG4 3LB.
+44 1765 635061